You may also include a copy of your invoice or receipt. If you made a subscription purchase directly through our website, kindly email us at Make sure to use your registered email address when sending us your request. If you made an in-app purchase through Google Play Store on Android, please send us an email for a refund request at with your Google Play Order Number / Transaction ID (Example: GPA.0005-8635-6481-19000.0). When you get to this page, choose Apps & Software > AppStore > Subscriptions & Purchases > Request a refund then choose the best option for you. You can contact Apple Customer Support directly at. Only Apple can process refunds for purchases made through an Apple iTunes account. You will have an option to upgrade to a Premium subscription, which gets you unlimited access to all meditations, life coaching, stories, music, hypnosis, offline capabilities, and much more. If you made an in-app purchase through Apple AppStore, you must contact Apple directly, as they do not provide us with the ability to process refunds. Aura's limited version is free for everyone when using the mobile app - one new 3-min session every two hours daily is on us. Web Subscription (via Aura website): We usually send a receipt for your purchase, kindly email using your registered email address with your receipt at get a refund, it would depend on how you purchase your subscription: .Google Play Subscriptions (Android): Send us an email at with your Google Play emails address and your Order Number / Transaction ID.App Store Subscriptions (Apple iOS): Launch Aura on your device > Me > Menu ( ☰ ) > Aura Premium > Scroll down and tap Restore Purchases.If your subscription shows active and you are on the right account but still unable to access tracks, use the steps below according to your type of subscription:.Remember to log in by the manner of how you signed up your account linked to Premium. The login button for current members is available by tapping the ' Existing User? Login' option at the bottom of the Let’s Get Started button. Web Subscription (via Aura website): Email us at Make sure you're logged in on the correct account.
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